Complimentary with all serenegem.ca orders. Additional time may apply to some selections.

$35 per order or complimentary with serenegem.ca orders over $500 when available.

If the express delivery option is not available upon checkout, it may mean that additional time is required to process and ship your selection.

Please note that express delivery may take additional time if you have requested personalization or adjustments. In such cases, the Support Center will contact you to propose other arrangements.

Any noted dates regarding delivery in time for holidays are calculated using the express delivery option for readily available items. To ensure your creation will be ready for your special occasion, we recommend placing your orders before these dates, allowing enough time for potential payment reviews, carrier holds, or other unexpected circumstances which may cause delay.

You will receive regular updates regarding the status of your order via email; if you have not received these emails, please check your spam filters to ensure your order emails are arriving in the correct folder.

To track your shipment on this site, please visit our order tracking page.

An email with tracking number and link will be sent to your email once the order is processed.

Purchases may be returned or exchanged within 30 days following delivery.

Once received, your return or exchange may take five to seven business days* to confirm its unworn, pristine condition with our quality control inspection process. 

*Popular gifting seasons or exchanges with limited availability may extend this timeline.

Refunds will return to your original method of payment in seven to fourteen business days.

READ MORE AT OUR RETURN OR EXCHANGE ELIGIBILITY